MANZANITA, Ore. – May 31, 2013 – The Big Wave Café today announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“We are honored to receive a TripAdvisor Certificate of Excellence,” said Brian Williams, who, with wife Carol Williams, owns the Big Wave Café. Their son, Sam Williams, serves as the restaurant’s general manager. “We strive to offer our customers a memorable experience, and this award is evidence that our hard work is translating into positive reviews on TripAdvisor.”
For TripAdvisor, the feeling is mutual. “TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travelers a great customer experience,” said Alison Copus, TripAdvisor for Business vice president of marketing. “The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”
About the Big Wave Café:
Brian and Carol Williams purchased the Big Wave Café in 2011 after moving back to Oregon from Chicago, where Brian served as senior vice president at Career Education Corp. for Le Cordon Bleu. An accomplished chef, Brian presides over the Big Wave kitchen. Carol, meanwhile, is responsible for the restaurant´s much-loved desserts. She graduated from Le Cordon Bleu Portland and studied with French chef Pascal Tisseur at Petite Provence, a Portland bakery.
TripAdvisor is the world’s largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors**, and over 100 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.